Can I send Bravo Steaks as a gift?

Yes, we'd love to send our beef to your friend or family as a gift.  Complete information available at this link: Giving Bravo Steaks as a Gift

I have a question about my payment.  Who do I contact?

Please email billing@bravosteaks.com and we'll get things resolved!

What do I do when I receive my beef shipment?

Place in your own freezer ASAP.  If dry ice remains in the box, do not touch the dry ice with your bare hands.  

How do I handle any remaining dry ice?

Dry ice is frozen carbon dioxide and has a temperature of -109°F.  Dry ice is extremely cold and can cause frostbite if it contacts your bare skin.

Most if not all of the dry ice should be gone when you receive your package.  Do not place dry ice your freezer.  It lowers the temperature so much that it might break your condenser. Do not place directly on tile or solid surface countertops as the extreme cold can cause the surface to crack. Using tongs, an oven mitt, or a towel to protect your hands, place the bag of dry ice in a well-ventilated area away from children or pets. Within 24 hours, the solid dry ice will convert from a solid to a gas. 

How do I thaw my beef from Bravo Steaks?

My best recommendation for thawing beef is to remove the frozen beef from your freezer and place in your refrigerator for 24 to 36 hours prior to cooking.  Smaller pieces of beef likely will thaw in 18-24 hours and larger roasts may take 36-48 hours.  

How much beef can I order?  

We can ship orders for any amount of beef.  We find that our beef ships best in order sizes around 10 to 20 lbs, however we can accommodate other smaller or larger orders.

Does someone need to be home to receive the beef shipment?

No, our orders do not require signature.  The UPS or FedEx driver should leave the box at your address.  Promptly unpack the beef into your freezer on the day of delivery to your address.  

Oh no- my beef wasn't frozen when my shipment arrived.  Help?!

Please contact emily@bravosteaks.com right away.  We want to get this fixed!

Do you do custom orders for special cuts of beef or pork?

Email us at emily@bravosteaks.com and we are happy to discuss more about the cut availability through our USDA-inspected processor.